Deleting your data

1. Delete your account

Sign in and go to Account → Delete account (open it directly). You will be asked to type your account name to confirm. There is no support ticket. When you confirm, your account goes offline at once and the erasure runs after a grace period of 14 days.

During the 14 days your portfolio website (on its address and on any custom domain), your galleries, your client portal and any embeds are offline, and your subscription is cancelled. The account only lets you restore it, export your data and sign out. Everything else is paused. We e-mail you when you ask for the deletion, 7 days later and 1 day before the erasure, each time with the date and a link to restore.

You can restore the account at any point before the date, from the screen you land on after confirming or from the link in any of those e-mails. Everything comes back as it was, on the Free plan, because the subscription was cancelled when you asked for the deletion.

After 14 days it cannot be undone. If you want to keep your photographs, export them before the date. Deletion removes the originals as well as the web-sized copies.

2. What gets erased

Everything below is permanently deleted when the 14 days are over:

• your account, profile and settings, and your saved language and themes;
• your portfolio website: every page, block, published version and custom domain;
• every photo and video you uploaded, including the original files and the web, thumbnail and preview copies held in object storage;
• all galleries, share links, gallery passwords, proofing selections, comments and reactions;
• your clients, bookings, quotes, packages and the messages in the client portal;
• contact-form submissions and leads captured by your website;
• view and download statistics collected for your galleries and portfolio;
• paired desktop devices and their access tokens;
• any connected Instagram account (see section 3);
• your subscription, which is cancelled with the payment provider as part of the deletion.

3. Removing Instagram data specifically

You do not have to delete your whole account to remove Instagram data. If you have connected an Instagram account, disconnecting is enough, and you can do it on its own.

In the app, open Account and choose Disconnect on the Instagram card. You can also revoke our access from Instagram itself, under Settings → Website permissions → Apps and websites; we treat a revocation exactly like a disconnect, so either route is sufficient and neither depends on us acting.

Either route removes, from our systems:

• the access token issued to us, so we can no longer reach your account;
• the connection record, including the Instagram account identifier, username and profile picture we stored;
• the Instagram messages we received on your behalf and stored against your CRM records.

Photos you published to Instagram stay on Instagram. They are posts on your own account, and only you can remove them there. Deleting your whole account performs all of the above as part of the erasure.

4. What we have to keep

Invoices. We do not keep your invoices once your account is erased. Before the date, download all of them from your account settings: one archive with a PDF per invoice and a CSV summary. Keeping them for the retention period that applies to you is your responsibility.

Backups. Backups roll over on their own schedule, so deleted data can persist inside a backup for a short period after it is gone from the live service. Backups are never used to restore an account you deleted.

Aggregate counts that contain nothing identifying (how many galleries exist across the platform, for example) are unaffected, because no part of them is about you.

5. Your sign-in

Sign-in runs through a separate identity provider, which holds your email address and login history. Deleting your ProFotograaf account removes everything on our side and ends the link, but the identity record itself lives with the provider. To have that erased as well, tell us in the same request or write to [email protected] and we will pass it on.

6. If you are a client of a photographer

If you received a gallery, an invoice or a portal login, the photographer put that data into the platform and they decide what happens to it. We host it on their behalf and cannot delete their records on our own initiative.

Ask the photographer first. They can delete a client record, a gallery or an individual photo immediately. If you cannot reach them, or they do not act, write to [email protected] with enough detail to find the material, and we will make sure the request is honoured.

7. If you would rather we did it

You are not obliged to use the self-service route. Mail [email protected] from the address on the account and we will delete it for you. We confirm within one month, and in practice much sooner. The same address handles requests for a copy of your data or a correction to it.